What to Expect
What should I prepare before your arrival?
Please ensure the appliance or fireplace is not in use, and has had time to cool, particularly with Rayburn or Aga appliances.
Please make sure all ornaments and fire side equipment/tools are cleared from the hearth and mantle area. We will need an approximate 1.5 x 2marea to set our equipment
Please make sure that there is a clear access way from the point of entry into your property to the fireplace/hearth area.
Removal ash from the grate and stove
Please ensure there is sufficient access to a plug socket
How long will it take?
On average it will take approximately 30 minutes to carry out the sweeping process from start to finish. However on rare occasions when there is a large inglenook to clear or there is an obstruction in the chimney such as a birds nest, it may take additional time, which is chargeable. Please see services and prices page.
How can I pay?
We accept cash, all major credit and debit cards and contactless methods (Apple, Android, Google and Samsung pay) via the Zettle card reading system.
Payment Is required on completion of the work.
Will there be any mess?
We are trained in sweeping best practices, which ensure that soot does not escape into the room during the sweeping process.
Can you remind me about a Sweep?
We operate a rolling diary and can contact you on a pre-agreed basis (often annual) for regular sweeps and servicing.
What causes Chimney Fires?
A chimney fire can often be the result of a heavily tarred up flue. A fire occurs when the tar deposits ignite and burn uncontrollably within the flue – damage is often not restricted simply to the chimney stack but spreads to roofing and structural parts of the building.
How often should I have my chimney Swept?
The sweeping interval guide below gives you an idea of how often your chimney needs to be swept.
Smokeless fuel
– Once per year
Coal
- Twice per year
Wood
– Quarterly
Gas
– Once per year
Oil fired – Once per year